Returns - Southern Office
Returns Policy
We want you to be completely satisfied with your purchase from Southern Office. If for any reason you're not, we're here to help. Please take a moment to review our returns policy to understand how we can assist you in case you need to return a product.
Returns Eligibility:
- You can initiate a return within 30 days from the date of purchase.
- To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it.
How to Initiate a Return:
- To start the return process, please contact our Customer Service team through sales@southernoffice.co.uk.
- Provide your order number, the reason for the return, and any relevant details about the item.
Return Process:
- After contacting us, our team will guide you through the return process and provide you with a Return Authorization (RA) number.
- Please package the item securely, including all original packaging, and clearly label it with the RA number.
- Include a copy of the original invoice or packing slip inside the package.
Return Shipping:
- You are responsible for covering the return shipping costs, unless the item is being returned due to a defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the item is approved for a refund, we will initiate the refund process using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to reflect in your account.
Exchanges:
- If you wish to exchange an item for a different size, color, or model, please contact our Customer Service team to discuss availability and arrangements.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund as necessary.
Non-Returnable Items:
Please note that our returns policy is designed to be fair and reasonable. We reserve the right to refuse a return if the item does not meet the outlined criteria.
For any further questions or clarifications about our returns policy, feel free to contact our Customer Service team.
Thank you for choosing Southern Office for your office supply needs.
We want you to be completely satisfied with your purchase from Southern Office. If for any reason you're not, we're here to help. Please take a moment to review our returns policy to understand how we can assist you in case you need to return a product.
Returns Eligibility:
- You can initiate a return within 30 days from the date of purchase.
- To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it.
How to Initiate a Return:
- To start the return process, please contact our Customer Service team through sales@southernoffice.co.uk.
- Provide your order number, the reason for the return, and any relevant details about the item.
Return Process:
- After contacting us, our team will guide you through the return process and provide you with a Return Authorization (RA) number.
- Please package the item securely, including all original packaging, and clearly label it with the RA number.
- Include a copy of the original invoice or packing slip inside the package.
Return Shipping:
- You are responsible for covering the return shipping costs, unless the item is being returned due to a defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.
Inspection and Refund:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the item is approved for a refund, we will initiate the refund process using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to reflect in your account.
Exchanges:
- If you wish to exchange an item for a different size, color, or model, please contact our Customer Service team to discuss availability and arrangements.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund as necessary.
Non-Returnable Items:
Please note that our returns policy is designed to be fair and reasonable. We reserve the right to refuse a return if the item does not meet the outlined criteria.
For any further questions or clarifications about our returns policy, feel free to contact our Customer Service team.
Thank you for choosing Southern Office for your office supply needs.
